Hi Lauren. Want to talk to us about your new pool, remodel, or other projects? The equipment finally arrived 8 days after the pool was filled. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. I highly recommend Premier! With those elements combined, the value we offer is unparalleled. DO NOT BUY A POOL FROM THEM!! The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. The pool was to be complete April 2022. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. We begin by sitting down and understanding your needs as a family. The first time he was nice, but then the issues started. Design Your Pool REQUEST A FREE QUOTE About Premier Thanks Aric!!! The disorganization and lack of accountability is mind blowing. "I'd finally had it," said Kasey. We value your privacy. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Mustard algae, also, What is pool coping? It's way too much money to not finish the job but yet I'm still waiting. Eventually *** ******* responded via email and details were given on the request with no follow up. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. That company, Prestigious Pets, lost in court. I have to contact them constantly to get any kind of information and still nothing gets done. I have a huge crater in my backyard. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. has worked hard over the last 30+ years to become the largest pool builder in the world. We contracted to have them build us a pool with a contract date of 06/2020. Also own Pinnacle Pools and Spas in Dallas Texas. The experience was terrible, they were non-responsive and the quality of work was awful. 11250 Pyrites Way Rancho Cordova, CA 95670. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. and last updated 2:14 PM, Jan 30, 2017. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. BILD Industries consulting in which we offer small . Please run away form this company!!!!!!!!!!!!!!!! I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Premier Pools & Spas accepts credit cards. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Rates may vary based on location, credit score, and loan amount. Since 1999, Pearland Pools has been making dreams come true. No updates, no returned calls, nothing. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. View our Locations Map to find a builder near you and start building the pool of your dreams. Well start sending you the news you need delivered straight to you. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Click HERE to watch our new show Passion For Splashin! I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. And then day 3 nothing! The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. March 28, 2018 / 10:00 PM Cloudflare is currently unable to resolve your requested domain. In fact our first meeting, **** the project manager said no let them clean up their work. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We dont just build pools, we change the way people live and entertain. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Gunite, Fiberglass, Vinyl: Whats The Difference? The company is asking me for more money due to drainage. I do not have a customer by this name, address or phone number. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Looking for pool financing? We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Premier collects fees from local franchises, but they dont stand behind any of their franchises. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. It was AWFUL! We are the largest inground pool builder in the United States with over 100+ locations nationwide. Gunite, Fiberglass, Vinyl: Whats The Difference. ", Kasey said the company repeatedly asked them to take down the review. Within two days our pool started to leak. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Looking for pool financing? About. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. BBB Business Profiles generally cover a three-year reporting period. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. "They were excited about the whole design and everything," said Kasey. No one showed up and no contact from PPAS since then. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. They did not come back to clean up any mess they had left. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. "It's their customer service that harmed their business.". Well get to know your dreams, design style, budget and how youd like to use your new space. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. The Gunite is so thin on the pole. Accepted file types: jpg, gif, png, pdf, bmp, Max. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Its location on this page may change next time you visit. The company specializes in luxury pools and custom-designed pools. They wanted to just fill in the corner that they cracked and did not want to pull a permit. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Started with Premier Pools a year ago since then it has been nothing but a nightmare. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. The pool is still not complete as of now. Enjoy reading our tips and recommendations. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Im very impressed with the work they did and the quality of our pool. For Your own sanity go with another company. Its been the worst experience that I have ever had with a company. Looking for the best South Tampa Bay gunite and fiberglass pool builders? There is no reason you shouldn't have finished by now. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Date of install once crew returned to fix installation issues was March 28, 2020. Premier Pools and Spas have over 25 years of pool-building expertise. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Like why? I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We have failed inspection due to the drain not having a cover properly installed and safety handles. 5. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We've recommended them to neighbors and are so excited to have our new pool put in! From the first scoop of dirt to the filling of the crisp water. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Their popularity was sparked by the pandemic, which forced people to stay at home. Building a pool can add value to your home. What is Mustard Algae & How Do I Remove It From My Pool. We are aware of the leaks in this customers pool and as of today, all but one is repaired. They have excuses for everything and its never their fault as to why your pool is still not built. They never show or don't show or push dates out. No one has shown ** in months. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. "And I worked as hard as I could for two years." Consumers want to see how a business took care of business. Gunite, Fiberglass, Vinyl: Whats The Difference. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. We are hopeful all is resolved today. Fast and easy online application. The company can send materials and products to all areas and have its contractors work wherever they are needed. Do Not USE This company to build your pool. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. We used Premier Pools to design and build our inground pool. file size: 10 MB. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Fast and easy online application. Our roof is in need or replacing. That resulted in no one showing up for SIX WEEKS!!! Building a pool can add value to your home. . He was my main contact throughout the entire process. Just finish! The couple says the pool has broken lights and faulty drains. Thanks to the 99% who are enjoying their pools. We insisted that PP&S rip it out & replace it at their expense. This field is for validation purposes and should be left unchanged. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Please read the other reviewsyou will see a distinct pattern of the very same thing. My husband and I signed a contract in October 2021. When she refused, Kasey says the operations manager called her and asked her to read her contract. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. 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