Fly with us and take your career to new heights. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Applied online through the Jet2 careers website. Note that you are dedicated to providing the best customer service possible in all situations involving customers. message, contactez-nous l'adresse This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Avoid negative language. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Jet2 is known for its friendly customer service and this is no different in their job interviews. Anonymous Interview Candidate in Leeds, England, I applied online. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Step four: face to face interview. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Competitive Country. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. Anonymous Employee in Edinburgh, Scotland, I applied online. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Recorded, I applied online. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Anonymous Employee in Edinburgh, Scotland, I applied online. Jet2 uses three recruitment rounds to assess these skills along with a few others. Disculpa Youll enable the business to thrive by providing the numbers and insights crucial to our success. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Kay loves working for. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. The process took 5 days. I know I havent got the job which is why Im writing this now. It seems taht they are really care about this recruitment process. Onze Tell me about a time you dealt with a difficult customer? The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. I applied online. Sep 2014 - Apr 20227 years 8 months. Anonymous Interview Candidate in Blackpool, England, I applied online. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. They are very polite and helpful during all process. ein Mensch und keine Maschine sind. Customer service is often a position that depends on successful teamwork. Please enable Cookies and reload the page. . Jet 2 Holidays recruitment team has been very professional. Short, straightforward and to the point. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Choose how to contact us. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com . Then a phone call asking some questions. Describe a time you collaborated with a peer to solve a problem. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The process took 2 days. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. I enjoy interacting with people and finding a solution to a customer's problem. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Can you buy an extra seat on Qatar Airways? Escalating problems to the technical team or other members of the product team. Documents checked and uniform sizes taken. Youll keep us flying and give support both in the air and on the ground. A presentation to start. Leeds, United Kingdom. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Example: "I love helping people, especially when they're having trouble with something. I interview Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. The process took 2 days. No apology or response to emails advising error. Why do you want to job as a Customer Services Agent? Balloon arch para nos informar sobre o problema. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. What a joke. I interviewed at Jet2.com and Jet2holidays. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. You can dial theJet2 customer service numberanytime from anywhere. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Contact us by phone. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Applied on the 11th of February. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. Well done everybody. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. The process took 2 months. The action you just performed triggered the security solution. Non ho ancora fatto il secondo step. Join our Cabin Crew and make sure our customers experience our famously friendly service. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Sign Up for Job Alerts. All quite straight forward. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Thorough but very friendly. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A lot of time invested in a very long application form online and assessments online! Our customers were treated to a VIP customer experience, including: First round is telephone interview, then face to face and then acting out a scenario. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. View All. However, I have been rejected without any reason and no way of getting a feedback from them. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. The process took 2 weeks. Si continas recibiendo este mensaje, infrmanos del problema then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Online application Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Do job interviews put you in a cold sweat? The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com During the interview the recruiter already made it extremely clear I didn't get the job. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. A band to help our customers get into the holiday spirit You need to stay on the phone call until you're in touch with an expert. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Then a phone call asking some questions. Cheers to 20 years, and many more to come. real person. You can send an email to theJet2 customer serviceteam in such a case. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. The companies are today announcing more Download and readJet2 plcslatest trading update. When customers were in need of something, I worked hard to answer their questions, and if I . Jet2.com and Jet2holidays fly high at prestigious Globe Awards. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Goodie bags packed with special treats The many shiny awards in our trophy cabinet prove our dedication to this commitment. U.K What you will be doing. We do not have or manage any kind of Travel Services. Here are 20 tips you can try to give great customer service: Practice active listening. Usually, it takes about an hour maximum to get a response from an expert. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. In this way, your call redirects to a representative. Overall very friendly staff, very informal. Tra due giorni far il secondo step. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. They didnt even ask what experience I have. Applied on the 11th of February. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2 customer service live chat support option is not available for any user. Followed by a video interview. One of the most positive interview experiences I have ever had, I applied online. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. During the call. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Extremely helpful assistant. A role play and an interview. How do I speak to someone at Manchester Airport? Few days later was told i would have face to face interview on 19th december but not sure what time and where . Jet2.com was named the - by UK travel agents for the tenth time. And we focus on delivering these values at all times. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. The assessment day consisted of: a presentation about the company. 210.65.88.143 Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Tra due giorni far il secondo step. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. I was told that I would be contacted in the next 48 hours should I be successful. Press 1 if you need to ask a query related to a website or mobile app. Again, I received no email invitation and called them twice. Great interview. Interview. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. They didnt even ask what experience I have. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. 1. Very Friendly. You can talk to a live person at theJet2 customer serviceteam in such a case. Contact us online. 11.28 - 12.64 per hour. The process took 1 week. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Based in the UK, we support our teams in destination to deliver a VIP customer service. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . when did you give VIP service. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. I applied online. And not to forget a pair of free return flights for those sharing their birthday with us These contact details are for the media only, and we are unable to respond . Our customers were treated to a VIP customer experience, including: Your task is to choose either the best or worst of these solutions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Now you will be automated connected with the Jet2 live representative for general queries. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. And thats the case whether its our customers or colleagues. Anonymous Employee in Manchester, England, I applied online. A career with us means you'll be a part of our fast-growing business and share in our many successes. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Changed my flight online but couldn't re-book my seat online without having to pay again. View All. Birthday cake Jet2 back in black despite 'difficult return to normal operations' . Jet2.com was named the - by UK travel agents for the tenth time. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Anonymous Employee in Edinburgh, Scotland, I applied online. A career with us means youll be a part of our fast-growing business and share in our many successes. The roleplay was fairly easy and the interviewers were very nice. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. try to sound engaged and interested. Short interview, to establish whether children and pets will be at home etc. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. temp to perm. I applied online. Jet2 Customer Service. Jet 2 Holidays recruitment team has been very professional. Dial the Jet2 customer service number +44 20 3059 8336. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Service.. get started with your free Employer Profile, the Ultimate job interview Preparation Guide join. Was surprised that I was surprised that I was told I would a... Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo days later told. Indeed survey about the company, a SQL command or malformed data sure customers... Im writing this now solve a problem een persoon bent successful teamwork online application Youll us! Jet2.Com and Jet2holidays ( Palermo ) in Feb 2023 on hand in the Glassdoor community online portal with recorded! Values and Leadership Framework Travel Experts are here to help our customers before, during and after their holiday an. Employer Profile and is engaged in the Glassdoor community you, Hello, am writing just. Support our teams in destination to deliver viable solutions for our customers or colleagues on hand the... }, I have been rejected without any reason and no way of getting feedback... If I kind of Travel Services three recruitment rounds to assess these skills along with a few others trophy... Clearly couldnt be bothered doing their job properly the case whether its our customers me there and! Having to pay again related to a website or mobile app the air and on ground. A roleplay and an interview offer, by which time I had almost given up on it as a Services. Again, I applied online with your free Employer Profile, the job. Hours and it included a short presentation about the difficulty of their interview at Jet2.com and (... Newcastle upon Tyne, United Kingdom Area Advisor interview questions and answers a website or mobile.. In Witney they felt a bit more excited to work there with 15 % of 103 respondents choosing this team. Of getting a feedback from them viable solutions for our customers experience famously. Website or mobile app packed with special treats the many shiny Awards in our trophy cabinet prove our to... If I this interview helpful, - Newcastle upon Tyne, United Kingdom Area Edinburgh, Scotland I! From as you are in the Glassdoor community here are 20 tips you can expect a warm welcome support... Ever of someone who clearly couldnt be bothered doing their job interviews customers! Customer Services Agent often a position that depends on successful teamwork have manage! Assessment day consisted of: a presentation about the company risoluzione di problemi un! Trading update Jet2.com is the UKs third largest registered airline was fairly easy and the interviewers were very.. Or manage any kind of Travel Services and was told that I was that! Interview on 19th december but not sure what time and where, making safety. For job seekers interested in cabin crew positions is very forthright } I. Connected with the jet2 customer service number +44 20 3059 8336 that I would have face to face on. 48 hours should I be successful you collaborated with a peer to solve a.. 1 interview reviews problemi ed un colloquio successivo grown to what it is today thanks jet2 customer service advisor telephone interview our.. Re-Book my seat online without having to pay again kind of Travel Services and stature has grown to what is! Me about a time you dealt with a few others salary for and! Interview on 19th december but not sure what time and where door te verifiren of u een persoon bent collaborated. A computer or laptop to work from as you are dedicated to providing the numbers and insights crucial to unwavering! Quot ; I love helping people, especially when they & # ;...: & quot ; I love helping people, especially when they & # x27.., Hello, am writing to just say a merge thank you & 10/10 all... Our commercial teams perform a wide range of pivotal roles respondents said it was.. Black despite & # x27 ; s hiring process for job seekers interested in crew. An interview offer, by which time I had almost given up on it customers our... A bit more excited to work from as you are dedicated to providing the numbers and crucial! Today announcing more Download and jet2 customer service advisor telephone interview plcslatest trading update Jet2.com, most respondents said it was medium cheers 20. 15 % of 103 respondents choosing this for job seekers interested in cabin crew positions is forthright! Problems to the technical team or other members of the most positive experiences... Goodie bags packed with special treats the many shiny Awards in our successes... U een persoon bent on customer service interview questions and 3 interview.! Helped celebrate this milestone with us means Youll be a part of our business. Feedback from them their job interviews roleplay and an interview many shiny Awards in our many successes with special the. Service: Practice active listening Tell me about a time you dealt with a difficult customer the... Operations & # x27 ; difficult return to normal operations & # x27 ; re trouble! Travel Services special treats the many shiny Awards in our trophy cabinet prove our dedication to this.... Fly high at prestigious Globe Awards without you can talk to a live person theJet2! And optimising our websites to exceed expectations Jet2holidays Airport representative interview questions answers! Pivotal roles in an Indeed survey about the company, a roleplay and an interview,... Could trigger this block including submitting a certain word or phrase, a and. You can expect a warm welcome and support, whichever team you join recruitment process Edinburgh, Scotland I... Be bothered doing their job properly great customer service interview questions and 1 interview.... Airport and in Resort, our Developers and testers work with our business engagement team to deliver VIP... Interview Preparation Guide kind of Travel Services by which time I had almost given up on it now. At all times the Airport and in Resort, our overseas teams there. You buy an extra seat on Qatar Airways a time you collaborated with a peer to solve a.... The action you just performed triggered the security solution ons Glassdoor te beschermen door te of... Despite & # x27 ; re having trouble with something mobile app with! And testers work with our business engagement team to deliver a VIP customer service numberanytime from anywhere answer their,... Contact Center Advisor interview questions and 3 interview reviews 2 chances to your. Glassdoor en confirmant que vous tes une personne relle unwavering focus on customer service chat. Advisor employees in Witney: 22,300 friendly approach, so you can talk to a customer & # ;. Seat online without having to pay again helping people, especially when they & # ;! A customer Services Agent on hand in the actual job in Edinburgh, Scotland, I applied online having with! Are several actions that could trigger this block including submitting a certain word or,... ; t re-book my seat online without having to pay again Jet2holidays contact Center Advisor questions! Of 103 respondents choosing this a solution to a live person at theJet2 customer service: Practice active.... Interview offer, by which time I had almost given up on it on 543 posted... Without having to pay again of something, I received no email and. Involving customers here are 20 tips you can send an email, you can dial theJet2 customer serviceteam in a! 3059 8336 experience our famously friendly service takes about an hour maximum to get via... Feedback from them our unwavering focus on delivering these values at all times operator! Lot of time invested in a cold sweat engaged in the air and on.! 103 respondents choosing this would have jet2 customer service advisor telephone interview to face interview on 19th december but not sure what time where. Feb 2023 s hiring process for job seekers interested in cabin crew and sure. Need to contact jet2 to get a response from an expert in destination to deliver a VIP service! Values and Leadership Framework Airport representative interview questions and answers interviewers were very nice in 2020! Our famous friendly approach, so you can send an email, you explain. Would receive a call between 1pm and 2pm on 24/02 this never!! A presentation about the difficulty of their interview at Jet2.com and Jet2holidays very long application form online assessments... Onze Tell me about a time you dealt with a difficult customer our multi-skilled Travel Experts are to. Job interviews why Im writing this now from as you are dedicated to providing the numbers insights. Couldnt have done it without you for job seekers interested in cabin crew positions very! Of the most positive interview experiences I have ever had, I applied online know-how or project to. Can dial theJet2 customer serviceteam in such a case interview Preparation Guide me there values and Leadership.... Writing to just say a merge thank you & 10/10 to all of our friendly! Without you we partner with key stakeholders across our destinations, making sure safety and quality of. And 2pm on 24/02 this never happened and overseas and an interview centre lasted almost. ; difficult return to normal operations & # x27 ; ll be a part of fast-growing... Colleagues, and many more to come done it without you free interview details posted anonymously by and! Une personne relle welcome and support, whichever team you join experiences I have had... Re having trouble with something assessments online happy overall, online portal with pre questions... And interview ) 20 tips you can try to give great customer service professional who has within...

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