Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. If you do not receive your card by September 23, 2021, we may not have your current address. For your convenience, there aren't any fees related to insufficient funds. It will be deactivated and a new card requested. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. Just a warning for anyone who would like to transfer funds in the future. Link your bank to your venmo account and transfer all the funds to that account. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Transfer funds for free to your personal U.S. bank account. How long will I have to spend the funds on my Bank of America Visa Card? Call Way2Go customer service at855-462-5887. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. When should I contact Way2Go Card? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. NOTICE Your debit MasterCard . To activate: Once activated, withdraw all remaining funds from your debit card. There is no charge for this service. The Way2go Card Login is powered I guess if you have the possibility at all to switch to direct deposit, now is the time. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. You may also keep your Way2Go EPC card for future use. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. When should I expect my new Way2Go Card to be mailed to me? What would I do if I was unable to activate my new Way2Go Card? There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Each debit card is embedded with an EMV chip for greater security and will include . Hearing-impaired customers call TTY: 1(866) 656-5913. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. Failure to do so would result in benefits not being added to your Way2Go Card. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Leading the way to wherever you want to go. The app is outdated. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. How does the debit card (ePayment/Way2Go Card) work? How much can I withdraw from my Eppicard? What is the last date to request a BofA replacement card? Definitely; the Way2Go Card app is available on iOS and Android devices. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What if Ive moved since I received my first EPC card? The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. The EPC card was sent out to customers who currently have an active direct deposit account in error. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Expedited card delivery is 3 to 5 calendar days. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Personal info, Financial info, and App info and performance. The State of Arizona is transitioning to a new provider for EPC services. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Login - Way2Go Website. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Does the new card have any fees I should be aware of? Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by After that, you will charge a $0.35 fee for each withdrawal. Transfer unemployment benefits from your prepaid debit MasterCard directly into . A PIN is a 4-digit secret code to be used with the debit card. Call 1-877-253-3686 to activate the card and create a PIN. Always read the ATM messages carefully. What would I do if I was unable to activate my new Way2Go Card? ATMs usually dispense money in increments of $20. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Translation services are also available for other languages. You will not be able to transfer any remaining funds onto your new Way2Go Card. Initially you will receive a check for your child support payments. Login - Way2Go Website. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. How long does it take to get your Way2Go card? DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Cons I haven't found any, yet. Frequently Asked Questions. is all very user friendly and easy to find these options. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. Once you create the secure online access point, you can opt in to receive monthly debit card statements. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. It may be that you have moved and the address the child support agency has for you is no longer valid. Contact Wisconsin Debit Card customer service at 1-877-253-3686. I have no problems with the card itself. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Works with all Go Program Way2Go Card eligible MasterCard programs. The contact information for Bank of America is on the back of your card. Yes. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Why is my EPC changing from Bank of America to Comerica Bank? The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. GoopOnYaGrinch 2 yr. ago. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. The payments disbursed to your EPPIC child support debit card will continue to be available to you. If you have an active Way2Go card, you may visit. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. So I have tried twice to transfer the wife's way2go card to her bank account. How long can I use my old Bank of America card? 4. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Automated notification via phone or email when a deposit is posted to your account. We use cookies to ensure that we give you the best experience on our website. Press 3 if you have not received your card and need assistance. You will also be able to access account information at www.GoProgram.com. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? What's the difference between customer service & surcharge fees? Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. Call Customer Service and explain that your card will not work. Please enter OTP below to verify your Email address. ATM Denial for Insufficient Funds A new card will be mailed to you and should arrive in 9-10 days. To unlock your card, you may call Customer Service. 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